The Questions Everyone Asks First

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Begin by generating distinct passwords for each online account and activating two-step verification wherever the option exists. Never transmit sensitive documents like your CNIC scan or banking credentials over WhatsApp groups or SMS chains. Exercise particular vigilance with hyperlinks arriving via text messages, as SIM-swap fraud and phishing attacks targeting Pakistani mobile numbers have increased significantly in recent years. Browse our Resources section for comprehensive digital safety walkthroughs.

Treat it as a scam until proven otherwise. Legitimate services like JazzCash and EasyPaisa have confirmed they will never request your PIN, password, or OTP through phone calls or text messages. Do not tap any links in the message. Instead, dial the official customer care number printed on your mobile wallet app directly. If you mistakenly disclosed any credentials, update your PIN without delay and file a complaint with the provider. Our community members have documented dozens of fraud patterns in the Questions area — reading those threads can help you spot the warning signs early.

It is strongly advised against doing so. Unsecured wireless networks found in Pakistani shopping malls, university campuses, and public transport hubs leave your transmitted data vulnerable to interception by bad actors. For any financial activity — whether checking your bank balance or transferring funds via a mobile wallet — rely on your personal cellular data connection, which provides a much more secure channel. Our Resources section has step-by-step guides on securing your devices when you are on the go.